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ITM 101: How to use 'Talk to Teller'

By Azura Credit Union

By utilizing our latest 'Talk to Teller' feature of the ITMs, you experience personal, real-time banking. The Video Teller is an associate of Azura, meaning you don’t have to lose that personal touch while experiencing all the benefits of using our ITMs.

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This innovative technology brings added convenience and safety, all while made easy to use. Follow these easy steps to get started. 

1. Find the Nearest ITM Location

For a full list of our ITM locations, visit here.

 

2. Select 'Talk to Teller' on the ITM Screen

Our Video Tellers will be notified of the request and be with you quickly! Once they appear on screen, you're ready for the next step.

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3. Follow ID Verification Instructions

In order to ensure the safety feature of our ITMs, our video tellers will verify your identity before proceeding with the transaction.

 

4. Work to Complete Your Transaction

From loan payments to cashing checks, your local Video Teller is ready to provide Above & Beyond service every time. From loan payments to cashing checks, find a full list of transactions that can be completed at our ITMs here!

 

Our video teller services are available for extended hours - offered Monday-Friday from 9am - 6pm and on Saturday's from 9am-12pm. Outside of business hours, our ITM's still offer a number of 24/7 Self-Serve Access transactions. Give it a try today and next time, skip the line!

Want to learn more? Check out this short overview of the Above & Beyond ITM experience!