ITM 101: How to Make a Loan Payment or Advance

By utilizing our latest 'Talk to Teller' feature of the ITMs, you experience personal, real-time banking. Our ITM loan advance and payment accessibility makes it easier for you to skip the line! The Video Teller is an associate of Azura, meaning you don’t have to lose that personal touch while experiencing all the benefits of using our ITMs.

Follow these easy steps to get started with your loan service needs, including advances and payments. 

1. Find the Nearest ITM Location

For a full list of our ITM locations, visit here.

2. Select 'Talk to Teller' on the ITM Screen

Our Video Tellers will be notified of the request and be with you quickly! Once they appear on screen, you're ready for the next step.

3. Follow ID Verification Instructions

In order to ensure the safety feature of our ITMs, our video tellers will verify your identity before performing any transactions.

4. Work to Complete Your Transaction

After verifying your identity, our Video Tellers are able to access your account to get your requests completed. Payments to loans will follow the deposit process when inserting cash/check for the payment.

Worried about what bills you'll get with a loan advance at an ITM? Don't be! Our denomination selection feature is still available and our Video Tellers will be able to customize your cash based on bill availability. 

Video Teller Hours

Our video teller services are available for extended hours - offered Monday-Friday from 9am - 6pm and on Saturday's from 9am-12pm. Outside of business hours, our ITM's still offer a number of 24/7 Self-Serve Access transactions. Give it a try today and next time, skip the line!